Shipping policy
This policy applies to orders from the United States. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.
A. Shipping Costs and Transit Time:
| Transit Time | Cost | Days | |
|
|
2-7 business days
|
Free | Monday to Friday |
| White Glove Product |
5-8 business days
|
$500.00 | Monday to Friday |
| 5-8 business days | $250.00 | Monday to Friday |
B., PROCESSING & ORDER CLOSING DATE
The order closing date is 12:00 PM (GMT-05:00) Eastern Standard Time (New York).
Processing time is 1–2 business days (Monday to Friday).
C. DELIVERY TERMS
We ship with USPS, UPS, and FedEx.
D. ADDRESS CHANGE
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at support@scootershq.com
E. CANCELLATIONS
If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.
F. DAMAGED PACKAGES IN TRANSIT
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.
Phone: +1631-403-0222
Email: support@scootershq.com