Shipping policy

This policy applies to orders from the United States. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

A. Shipping Costs and Transit Time:

  Transit Time Cost Days

2-7 business days
 Free Monday to Friday
White Glove Delivery
5-8 business days
 $500.00 Monday to Friday
White Glove Delivery 5-8 business days $250.00 Monday to Friday

 

Order Confirmation:

Once your order is placed you will receive a confirmation email with your order details. The confirmation email also means our system has processed your order and has pre-authorized your credit card. We will then submit your order to the transit team and/or warehouse manager to confirm that the product is ready for immediate packaging and shipping. If the product is out of stock or on backorder, we will reach out to you via telephone and/or e-mail. Order processing time is 1-2 days.

You will receive a shipping email with the tracking number(s) after the manufacturer initiates the shipping process with the carrier. If you do not receive the tracking information from our team within 8 days of placing your order, reach out to us at support@scootersHQ.com.

C. DELIVERY TERMS

We ship with USPS, UPS, and FedEx.

D. ADDRESS CHANGE

The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 12 hours of placing your order at support@scootershq.com

E. CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

F. DAMAGED PACKAGES IN TRANSIT

Immediately upon delivery, carefully inspect the packaging of your item(s). If there is noticeable damage to the packaging make note of it, refuse delivery and it will be sent back to the manufacturer. If there is no or minimal damage to the packaging; but you discover damage to the item once you unpackage it, contact us immediately (within 48 hours) and send photos of the damage to support@scootersHQ.com. We will contact the manufacturer on your behalf to process any applicable claims.

Customer Support

Phone: +1631-403-0222
Email: support@scootershq.com
Address: 41 State St. Suite 112, Albany, NY 12207, United States.