Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@scootershq.com. If your return is accepted, we’ll send you manufacturer instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Please note that returns will need to be mailed to the return shipping address on the instructions provided to you. 

You can always contact us for any return questions at support@scootershq.com. 

Return Shipping: The customer is responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. In the rare event that we or the manufacturer covers the cost of return shipping, that cost will be deducted from your refund. We suggest when returning your product, use a trackable shipping carrier or purchase shipping insurance because the customer is responsible for any damage caused in transit. Additionally, no refund will be issued for products lost by the carrier.

Refunds
We will notify you once the manufacturer received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment less 25% restocking fee and any cost to restore the product to sellable condition if applicable, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Damages and issues
Immediately upon delivery, carefully inspect the packaging of your item(s). If there is noticeable damage to the packaging make note of it, refuse delivery and it will be sent back to the manufacturer. If there is no or minimal damage to the packaging; but you discover damage to the item once you unpackage it, contact us immediately (within 48 hours) and send photos of the damage to support@scootersHQ.com. We will contact the manufacturer on your behalf to process any applicable claims.

Exchanges
Generally, exchanges are only available if the product is defective or damaged when delivered. If you need to exchange a product, send us an email at support@scootersHQ.com or call us at: 1-631-403-0222

Legal Rights: This policy does not affect your rights under U.S. consumer protection law.